When a refund is generally not available
After payment is confirmed and the private report link is issued, a refund is generally not available solely because:
- The attachment style or score was unexpected.
- The purchaser does not agree with or like the result.
- The content has been accessed and is no longer wanted.
- The purchaser expected a medical diagnosis, prediction, therapy, or assessment that the product does not provide.
Situations we will review
Contact support when any of the following applies:
- The same purchase was charged more than once.
- A verified system failure prevents report access and reissue or repair does not resolve it.
- The delivered product is materially different from the item purchased and cannot be corrected.
- Applicable law requires a refund or another remedy.
How to request review
Email support@aichaku-style.com and include the email used at checkout, purchase date, Stripe receipt number or Checkout Session ID if available, and a description of the problem. Do not send card numbers, security codes, passwords, or bank authentication details.
Resolution
Depending on the verified issue, the first resolution may be link recovery, report reissue, correction, or technical repair. When a refund is approved, timing and the destination of funds are subject to the payment provider and the original payment method.
Payment-provider procedures
Some transaction support, tax, or refund processing may be handled by Stripe or Link under their procedures. This policy does not limit any non-waivable rights that apply to a customer.
Last updated: 2026-08-06.